Q. How much do you charge for p&p?

A. We charge a flat rate of just £2.95 p&p for all UK orders under £40, for UK orders over £40 p&p is free! P&P on international orders is £6.00

Q. Do you have a minimum order value?

A. No we don't, you can order as much or as little as you like, at Spoilt Rotten Beads there is no minimum order value!

Q. How long will it take to despatch my order?

A. We aim to despatch orders within 48 hours of their receipt (not including Sat/Sun). Most orders are sent by Royal Mail 1st Class Recorded Delivery, however bulky or heavy items (e.g. craft lamps) may be sent by Parcel Force.

We try to keep our stock levels as accurate as possible, however with such a large inventory it is inevitable that from time to time we may run out of certain items. When this happens if we know that we will have more stock arriving within the next 7 days we will hold your order and despatch it as soon as all the items come into stock. If the out of stock items will be longer than 7 days we will refund you for the out of stock items and send your order straight away.

Q. Do you offer any wholesale discounts?

A. Yes, all orders over £160 receive an automatic 5% discount and all orders over £250 receive an automatic 10% discount. This discount will be deducted automatically at the check out. Please note that our wholesale discounts do not apply to kilns which must be ordered by phoning us on 01353 749853.

Q. How safe and secure is shopping online at SpoiltRottenBeads.co.uk?

A. Your details are extremely safe when you shop at www.spoiltrottenbeads.co.uk

All transactions are processed over a 128 bit encrypted secure connection and payments are processed by Protx , a highly secure and Alliance and Leicester approved payment provider.

All customer details are kept on a secure server which is kept secure by a seperate Firewall. Except for giving address details to the Royal Mail for delivery of goods we never share your details with any third parties.

Q. How "Green" is Spoilt Rotten Beads?

A. Spoilt Rotten Beads takes environmental issues very seriously.

We are constantly looking for greener ways to package our beads. Our Internet Orders are packaged in Jiffy Bubble Mailers made from 30% post consumer material and 10% recycled plastics, and the pretty pink carrier bags we give out in our shop are made from 100% recycled paper.

At the moment much of our stock is air frieghted to the UK simply because we don't hold enough stock to be able to deal with the 6 week delivery times associated with sea frieght. However we do offset all of our air miles by puchasing trees in the amazon rainforest!

We do not sell natural coral beads as this contributes to the destruction of the worlds beautiful coral reefs.

Q. What is your refund policy?

A.  If for any reason you are not completely satisfied you may return the goods within 7 days of purchase and we will be happy to offer a refund, less deductions for P&P. We do not accept returns of beads which have been taken off their temporary string. Damaged, broken or incomplete orders must be made verbally within three days; no responsibility can be accepted after this period. This does not affect your statutory rights. The goods must be returned in the original condition, with proof of purchase. When returning items you MUST contact us first - either call us on 01353 749853 or email Julietbrowse@aol.com. When returning items you are strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost in transit. Current EU Hygiene regulations mean that we are unable to exchange or refund earring findings.

Q. What is your exchange policy?

A. We are happy to accept exchanges, simply return the unwanted items to us along with details of your order number, full name and address and details of what you'd like instead. Please remember to include your telephone number as we will need to contact you to take payment for P&P.  P&P on exchanges will be charged at a minimum rate of £1.50 and may be greater for large or heavy items. We recommend that you return your items by Recorded Delivery as we can't be responsible for items which are lost or damaged in the post.

Q. What is your privacy policy?

A. At Spoilt Rotten Beads we take your privacy extremely seriously, you can view our privacy policy at http://www.spoiltrottenbeads.co.uk/terms-conditions.asp

Q. Do you run jewellery making courses and workshops?

A. Yes we do! Click here for more information on our beaded jewellery making courses and Art Clay Silver workshops

Q. Do you post to BFPO addresses?

A. Yes we do, we charge our normal UK shipping charge of £2.95 for BFPO shipping and shipping is free for BFPO and UK orders over £40!

Q. How do I find you?

A. We're just 20 mins outside of Cambridge in the pretty village of Haddenham. Click here for store opening hours and directions

Q. What is the mission of Spoilt Rotten Beads?

A. Spoilt Rotten Beads exists to provide quality beads and jewellery supplies at the best possible price, and to help new beaders learn the craft of jewellery making.

Q. I'm trying to source a particular kind of bead which you don't stock, will you be able to get it in stock for me?

A. Just email us at julietbrowse@aol.com with the details of what you're looking for and we'll let you know if we can buy it in for you. At Spoilt Rotten Beads we're constantly expanding our range of beads and findings and are always really keen to hear customers suggestions for new products.

Q. What is stabilized turquoise?

A. A lot of natural turquoise stones are too soft or porous to hold a luster and when they are shaped into beads they become too fragile. Because of this the turquoise is submerged in a stabilizing compound (like epoxy resin).  The natural capillary action of the porous stone draws this clear stabilizing compound throughout the stone.  This makes the turquoise harder and also means that it will maintain it's colour and luster over time. We purchase our turquoise from China where it is mined, and it may also be colour enhanced.

Q. How many beads do I need?

Q. What do the "/0" numbers beside the seed and delica beads mean?

A. Seed beads are sized in aughts, which are different than millimeters. No one seems to know exactly what an “aught” is but the bead sizes are in inverse proportion to the size of the beads. A size 15 is very small, and size 6 is big.

aught size - mm diameter

6/0 - 3.3
8/0 - 2.5
11/0 - 1.8
15/0 - 1.3
11/0 delica - 1.8