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Terms and Conditions
PAYMENT
Secure payment: Items purchased by credit or debit card using our payment providers SagePay
PRICING
Spoilt Rotten Beads reserves the right to change, without notice, any pricing in the case of error or in the case of manufacturers increasing cost of materials.
QUALITY
As semi-precious stones, freshwater pearls and tagua nuts are natural products, colours, shapes and sizes may vary slightly.
DELIVERY
Orders are usually dispatched within 48 hours of receiving payment, subject to availability. If your order is urgent, just let us know by calling us on 01353 749853 01353 749853 or E-mail customerservice@spoiltrottenbeads.co.uk we'll do our best to meet your needs.
Most items are sent by Royal Mail 1st Class, however if your order value is greater than £80 it will be sent by Royal Mail Special Delivery which is fully trackable and requires a signature on delivery.
Orders weighing 2kg or more will be sent by Parcel Force 48 which will ensure that your order is received within 48 hours of posting regardless of postal strikes.
We do not take responsibility for late or non delivery due to factors outside our control.
Please note that our cut off for same day despatch for Special Delivery is 9am.
POSTAGE & PACKING
For mainland Great Britain - England, Scotland and Wales £2.95
For all other International & EU destinations £7.50.
Postage and packing is FREE for all UK orders over £40.00.
For international orders please e-mail Spoilt Rotten Beads for a quote before placing the order.
EXCHANGE POLICY
We are happy to exchange unwanted items, simply follow the proceedure below for returns and remember to include a list of what you'd like instead of the items that you're returning. Please remember to include a day time contact number as we may need to contact you to take payment for P&P. We charge a minimum of £1.50 for P&P for resending out exchanges, please note that P&P may be more for large or heavy items.
RETURNS POLICY
We hope you will be delighted with your purchase from Spoilt Rotten Beads. However, if for any reason you are not completely satisfied you may return the goods within 7 days of purchase and we will be happy to offer a refund, less deductions for P&P.
We do not accept returns of beads which have been taken off their temporary string, or cut stringing supplies & chain. Goods must be returned in their original packaging and in a saleable condition. Damaged, broken or incomplete orders must be made verbally within three days; no responsibility can be accepted after this period. This does not affect your statutory rights. The goods must be returned in the original condition, with proof of purchase.
When returning items you MUST contact us first - either call us on 01353 749853 01353 749853 or email customerservice@spoiltrottenbeads.co.uk.
When returning items you are strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost in transit.
Current EU Hygiene regulations mean that we are unable to exchange or refund earring findings.
Please contact us if you are returning your order by telephoning 01353 749853 01353 749853 or E-mail julietbrowse@aol.com
The address for returns is:
Spoilt Rotten Beads, Jewellery & Brides Ltd
7 The Green
Haddenham
Ely
Cambs
CB6 3TA
PRIVACY & DATA PROTECTION POLICY
Spoilt Rotten Beads comply with all aspects of the Data Protection Act of 1984 and the new act of 1998. The information given to us at the time of ordering will used by Spoilt Rotten Beads only, and will not be distributed to any other companies or individuals. Your information will be used by Spoilt Rotten Beads for the following purposes: - to process your order or for the return of information requested from you - to keep you informed about new beads and offers If you do not wish to receive this information, please contact Spoilt Rotten Beads and request that your name/company be removed from the mailing list.
COPYRIGHT
All rights in the content of these web pages are owned or controlled for these purposes by Spoilt Rotten Beads, Jewellery & Brides Ltd. You are not permitted to copy, download, store (in any medium), adapt or change in any way the content or images contained within the web pages of Spoilt Rotten Beads for any reason whatsoever without the prior written permission of Spoilt Rotten Beads, Jewellery & Brides Ltd.
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