Totally Spoilt Club – Terms & Conditions

By purchasing the Totally Spoilt Membership product you will automatically be enrolled into this virtual Club. By doing so you agree to abide by the Terms & Conditions set below. The Club is open for all customers, worldwide.

Please note that you must be signed into your account to access your Membership Benefits.

1. You have 14 days to change your mind and opt out of the Membership Club. Your Welcome Pack must be returned in order for a refund to be processed. Returns of Welcome Packs are the responsibility of the Customer and sufficient postage should be used to ensure the safe return of the item(s).

2. All Members receive an automatic 5% discount sitewide. Unlike any other promotional price or discount codes offered across the site, this discount will always be present. For example, if you have a 20% discount code this will be added to the initial 5% discounted price (the 5% is deducted first). As with all of our discount codes, multiple codes may not be added. Only one code may be used in conjunction with the 5% sitewide discount. Totally Spoilt member discount is not applicable to purchases of gift vouchers.

3. By joining the Club we will move you into a special group to receive targeted emails about the Membership Club, including time sensitive offers and exclusive discount codes. By signing up you agree to this, however can opt out of communications from us at any time. You will find the button at the bottom of all our emails.

4. Occasionally, you will be given Member’s only discount codes. Each code is unique and assigned to your specific Membership Account. Sharing of these discount codes is strictly prohibited. Member benefits are exclusive to Totally Spoilt members and are not to be shared. Any attempts to use your specific discount codes from another account (not attributed to your Totally Spoilt Membership), or to use your member benefits for or by non members will lead to the automatic cancellation of the specific code and any orders using the codes will also be cancelled; including those from the original Member Account. This ensures that our offers remain fair to paying Members and are not abused.

5. UK Members receive free 1st Class postage when the basket totals £15 or more (excluding any discount codes or promotional pricing). You will see this option at the checkout after you have signed into your account and reached the minimum spend. 1st Class refers to Royal Mail’s postal option. This is typically quicker than 2nd Class by 1-2 days. As with any untracked postage service, this is not guaranteed. Unfortunately, this postage offer is not applicable to International Members.

6. All existing Terms & Conditions are still applicable to any and all orders/use of website as stated here.

Your member benefits and savings are active as soon as you join Totally Spoilt. Welcome packs will be delivered by Royal Mail, please allow 21 days for delivery.