An Important Update
We wanted to share a little update with everybody and be as transparent as possible with our lovely beady community 🤍
Over the past few weeks, Spoilt Rotten Beads has been going through a major warehouse and business transition behind the scenes. Unfortunately, we had some speed bumps which caused more disruption than we anticipated — particularly around order dispatch times and customer service response times.
We know some of you have been left frustrated, worried or disappointed, and we genuinely understand why. 💗
Whilst we can’t publicly discuss private staffing or internal business matters, our full focus right now is on stabilising operations, supporting customers and getting everything running smoothly again moving forward.
✨ What’s happening right now?
- 📦 Orders are continuing to be packed and dispatched daily.
- 💌 Customer service emails are actively being worked through ASAP.
- 🛠️ Systems and processes are currently being improved behind the scenes.
- 🏡 We are transitioning into new premises under new management, online orders only at this time.
- 🌸 Our goal is to return to our usual speedy dispatch and service standards as quickly as possible!
🪺 Your orders and details remain safe and secure. We apologise hugely for our initial backlog delays and are working overtime to get back to usual expected times.
🤍 Thank you for your patience
We truly appreciate everybody who has continued supporting Spoilt Rotten Beads during this settling in period.
Your patience, kindness and understanding genuinely means the world to us whilst we work through these changes and rebuild confidence step by step.
We’re incredibly excited for what’s ahead and remain fully committed to bringing you the colourful, creative, welcoming little beady world that SRB has always been known for.
We really hope you stick with us ✨
💌 Need to get in touch?
If you have any questions about an order, delivery or anything else, our customer service team will always be happy to help.
Contact Us Here