Shipping policy

DELIVERY

Orders are usually dispatched within 24-48 hours of receiving payment, subject to availability. If your order is urgent, just let us know by calling us on   01353 749853   or E-mail customerservice@spoiltrottenbeads.co.uk we’ll do our best to meet your needs.

We offer several different delivery options and FREE UK 2nd Class delivery when you spend £30 or more.

We do not take responsibility for late or non delivery due to factors outside our control.

Please note that our cut off for same day despatch for Special Delivery is 12 noon Monday-Friday.

POSTAGE & PACKING

UK 1st Class Tracked (1-2 working days) £4.25

UK 2nd Class Tracked (5-6 working days) £3.25

Royal Mail Special Delivery (Next Day – UK Only) £9.95

EU destinations £5.25

Rest of World* £10.95

*South Africa (via FedEx) £35.00

Standard UK 2nd Class Tracked is FREE for all orders over £30.00.

In the unlikely event that your order has not been delivered please wait 14 working days (excluding weekends and bank holidays) before contacting us by email (customerservice@spoiltrottenbeads.co.uk) quoting your order number. We will then check the electronic delivery/GPS information with Royal Mail and will endevour to resolve the issue for you.

NEXT DAY DELIVERY

Our cut off time for next day delivery is 12 noon Monday to Friday. If you order before 12 noon and opt for Royal Mail Special Delivery then your order will be sent by Royal Mail’s Special Delivery Service which is a guaranteed next day service and is tracked. Please note that Royal Mail do not collect from us on Saturdays, Sundays or Bank Holidays, so if you place an order over a weekend or after 12 noon on a Friday then your order will be sent out on the next working day i.e. Monday and will arrive with you on the following working day – Tuesday.

IF YOU ARE UNSURE ABOUT WHICH DELIVERY SERVICE TO SELECT PLEASE CALL US ON 01353 749853 AND WE WILL BE HAPPY TO ADVISE YOU