About Us & FAQ's

Nope, we don’t! You can order as much or as little as you like on our website. Whether you're looking to do a big beading stash restock or just replace a few needles, there is no minimum order value – just endless inspiration.

If for any reason you are not completely satisfied you may return the goods within 14 days of purchase and we will be happy to offer a refund with no quibble, less P&P (postage & packaging).

We cannot accept returns of beads which have been taken off their temporary string, or cut stringing supplies & chain. Goods must be returned in their original packaging and in a saleable condition. Damaged, broken or incomplete orders must be made verbally within 30 days; no responsibility can be accepted after this period. This does not affect your statutory rights. The goods must be returned in the original condition, with proof of purchase.

When returning items you must inform us first – either call us on 01353 749853 or email customerservice[@]spoiltrottenbeads.co.uk. When returning items you are strongly recommended to obtain proof of posting as we sadly cannot accept responsibility for parcels lost in transit. If the value of the items that you’re returning takes your total order below our free postage limit then the amount you will be refunded will be the value of the goods returned less the relevant P&P charge due on your order.

Please note – Hygiene Regulations mean that we are unable to exchange or refund earring findings.

We are happy to accept exchanges, simply return the unwanted items to us along with details of your order number, full name and address and details of what you’d like instead! ☺️

Please remember to include your telephone number, as we will need to contact you to take payment for your return P&P. P&P on exchanges will be charged at a minimum rate of £1.50, but this will vary on the basis of destination and package weight. We do recommend that you return your items by Special Delivery as we can’t sadly be responsible for items which are lost or damaged in the post.

Please note – items received as part of a promotional gift, such as a “Mystery Bag” or “Lucky Dip” must not be individually returned for exchange or refund.

We aim to dispatch orders within 48 hours of their receipt (not including Sat/Sun). Most orders are sent by Royal Mail 1st Class.

Please note – We try to keep our stock levels as accurate as possible, however with such a large inventory it is inevitable that from time to time we may run out of certain items. When this happens if we know that we will have more stock arriving within the next 7 days we will hold your order and dispatch it as soon as all the items come into stock. If the out of stock items will be longer than 7 days we will refund you for the out of stock items and send your order straight away.

Every time you shop with Spoilt Rotten Beads, you earn BeadBucks! For every £10 you spend, you earn 1 BeadBuck. Once you're ready to spend your BeadBucks, you can convert them into store credit anytime from your Account area or by clicking here.

What's better than free beads just for shopping? You only have to collect 2 BeadBucks to redeem into store credit!

Totally Spoilt is our member's only exclusive VIP club. You'll save on everything sitewide, get FREE 1st Class postage for smaller orders and lots of other goodies. You'll also receive our exclusive Welcome Pack full of beading goodies delivered to your door (RRP £26+).

Find out all about it, and how to join, by clicking here.

You can add discount codes/coupons to your order when you reach the checkout.

Please make sure you take note of any T&C's applicable to the offers you're claiming, to ensure a smooth redemption of your discount.

Your details are extremely safe when you shop with us, and we take your privacy and security very seriously. All customer details are kept on a secure server which is kept secure by a separate ‘firewall’. Except for giving address details to the Royal Mail for delivery of goods we never share your details with any third parties.

We comply with GDPR at every step of our data management and collection. We offer our customers the choice of four different payment methods – Credit/Debit Card, Paypal, Clearpay or Telephone Payment. All our card payments are processed by PayPal which is a highly secure payment provider, certified by Trustwave (all transactions are processed over a 128-bit encrypted secure connection).

Almost all of our seed beads are made by Miyuki in Japan, known for their incredible precision and craftsmanship.

Seed beads are sized in ‘aughts’, which are different than millimeters. However, the accepted sizes are as follows:

• 6/0 – 3.3mm ✔️
• 8/0 – 2.5mm ✔️
• 11/0 – 1.8mm ✔️
• 15/0 – 1.3mm ✔️
• 11/0 Delica – 1.8mm ✔️

They also have the following hole sizes:

• 15/0 Seed Bead – 0.7mm ✔️
• 11/0 Delica (square finish) – 0.8mm ✔️
• 11/0 Seed Bead – 0.8mm ✔️
• 8/0 Seed Bead – 1.1mm ✔️
• 6/0 Seed Bead – 1.5mm ✔️

All of our products comply with the EU Nickel Directive. The directive can be put simply as follows:

• Items intended to come into contact with broken skin are restricted to a mass of 0.11% nickel ✔️
• Items intended to come into close and prolonged contact with skin are restricted to a release rate of 0.2 µg/cm²/week of nickel ✔️

Lead and its compounds must also not be present in jewellery articles in quantities > 0.05% by weight and Cadmium content in jewellery is limited to 0.01% by weight of metal.

Non-metallic component parts are also included but crystal glass, precious and semi-precious stones are not – unless they are treated with lead compounds.