Terms & Conditions

PAYMENT
Secure payment: Items purchased by credit or debit card using our payment providers SagePay or PayPal

PRICING
Spoilt Rotten Beads reserves the right to change, without notice, any pricing in the case of error or in the case of manufacturers increasing cost of materials.

QUALITY
As semi-precious stones, freshwater pearls and tagua nuts are natural products, colours, shapes and sizes may vary slightly.

DELIVERY
Orders are usually dispatched within 48 hours of receiving payment, subject to availability. If your order is urgent, just let us know by calling us on   01353 749853   or E-mail customerservice@spoiltrottenbeads.co.uk we’ll do our best to meet your needs.

We offer several different delivery options and FREE standard UK first class delivery when you spend £30 or more. UK customers spending over £150 will also receive FREE Parcel Force Delivery which is a trackable next working day service.

Orders weighing 1kg or more will be sent by courier which will ensure that your order is received within 24 hours of posting regardless of postal strikes.

We do not take responsibility for late or non delivery due to factors outside our control.

Please note that our cut off for same day despatch for Special Delivery is 2pm.

POSTAGE & PACKING
Standard UK 1st Class (1-2 working days) £2.25

UK Second Class (3 working days) £1.25

Royal Mail Special Delivery (Next Day – UK Only) £8.95

For EU destinations £4.95

Rest of World £9.95

Standard UK 1st Class Postage and packing is FREE for all orders over £30.00.

NEXT DAY DELIVERY
Our cut off time for next day delivery is 2pm Monday to Friday. If you order before 2pm and opt for Royal Mail Special Delivery then your order will be sent by Royal Mail’s Special Delivery Service which is a guaranteed next day service and is tracked. Please note that Royal Mail do not collect from us on Saturdays, Sundays or Bank Holidays, so if you place an order over a weekend or after 2pm on a Friday then your order will be sent out on the next working day i.e. Monday and will arrive with you on the following working day – Tuesday.

PLEASE NOTE – DUE TO HIGH CHARGES LEVIED BY ROYAL MAIL FOR HEAVIER SPECIAL DELIVERY ITEMS IF YOUR ORDER WEIGHS OVER 1KG (1000g) AND YOU HAVE PAID FOR SPECIAL DELIVERY IT WILL BE SENT BY UK COURIER ON A 24 HOUR TRACKED SERVICE AND YOU WILL BE REFUNDED FOR THE DIFFERENCE IN POSTAGE COSTS.

IF YOU ARE UNSURE ABOUT WHICH DELIVERY SERVICE TO SELECT PLEASE CALL US ON 01353 749853 AND WE WILL BE HAPPY TO ADVISE YOU.

DOWNLOADABLE PATTERNS POLICY

Patterns purchased from Spoilt Rotten Beads will be available to download a maximum of 3 times – we recommend that you save the pattern onto your computer. You are welcome to use the patterns to create your own items to wear, gift or sell, but please do not reproduce our patterns or use them to resell, share or teach – doing so is a breach of our copyright

Due to the nature of patterns we are unable to offer refunds or exchanges on these items.

EXCHANGE POLICY
We are happy to exchange unwanted items, simply follow the proceedure below for returns and remember to include a list of what you’d like instead of the items that you’re returning. Please remember to include a day time contact number as we may need to contact you to take payment for P&P. We charge a minimum of 95p for P&P for exchanges, please note that P&P may be more for large or heavy items.

RETURNS POLICY
We hope you will be delighted with your purchase from Spoilt Rotten Beads. However, if for any reason you are not completely satisfied you may return the goods within 14 days of purchase and we will be happy to offer a refund.

Under the Distance Selling Regulations, if you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 working days after the day on which you receive your goods. If you have paid a delivery charge this will also be refunded, but if you are only returning part of the order, then we are not obliged to repay any of the delivery charge. All goods must be returned to us promptly in a re-salable condition, if you need us to collect an item from you, we will charge you the cost of collection (up to £100). You will be notified of the fee at the time of cancellation. This is not intended to be a full statement of your rights under the Distance Selling Regulations. Full details of your rights under the Distance Selling Regulations are available from your local Citizen’s Advice Bureau or your Local Authorities Trading Standards Office.

We do not accept returns of beads which have been taken off their temporary string, or cut stringing supplies & chain. Goods must be returned in their original packaging and in a saleable condition.

Damaged, broken or incomplete orders must be made verbally within 30 days; no responsibility can be accepted after this period. This does not affect your statutory rights. The goods must be returned in the original condition, with proof of purchase.

When returning items you MUST contact us first – either call us on   01353 749853   or email customerservice@spoiltrottenbeads.co.uk.

When returning items you are strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost in transit. Please note that you are responsibile for the postage costs involved in returning all unwanted or unsuitable items.

Current EU Hygiene regulations mean that we are unable to exchange or refund earring findings.

Please contact us if you are returning your order by telephoning   01353 749853   or E-mailcustomerservice@spoiltrottenbeads.co.uk

The address for returns is:

Spoilt Rotten Beads, Jewellery & Brides Ltd
7 The Green
Haddenham
Ely
Cambs
CB6 3TA
Please note that if the value of the items that you’re returning takes your total order below our free P&P limit then the amount of the refund you receive will be the value of the goods returned less the relevant P&P charge due.
PRIVACY & DATA PROTECTION POLICY
Spoilt Rotten Beads comply with all aspects of the Data Protection Act of 1984 and the new act of 1998. The information given to us at the time of ordering will used by Spoilt Rotten Beads only, and will not be distributed to any other companies or individuals. Your information will be used by Spoilt Rotten Beads for the following purposes: – to process your order or for the return of information requested from you – to keep you informed about new beads and offers If you do not wish to receive this information, please contact Spoilt Rotten Beads and request that your name/company be removed from the mailing list.

SPECIAL OFFERS AND PROMOTIONS

Promotion codes are not valid in conjunction with any other promotion and only one promotion can be used per order.

In the event of part of the order being returned, the value of the promotion code will be deemed to be spread between the goods proportionately. The sum in cash exceeding this value, less any delivery osts charged on the original order, will be returned to the customer.

COPYRIGHT
All rights in the content of these web pages are owned or controlled for these purposes by Spoilt Rotten Beads, Jewellery & Brides Ltd. You are not permitted to copy, download, store (in any medium), adapt or change in any way the content or images contained within the web pages of Spoilt Rotten Beads for any reason whatsoever without the prior written permission of Spoilt Rotten Beads, Jewellery & Brides Ltd.

FOOD IMITATION (SAFETY) REGULATIONS 1989 (Relevant part is no 4).

The Food Imitations (Safety) Regulations 1989
Made 27th July 1989
Laid before Parliament 28th July 1989
Coming into force 1st January 1990

Whereas the Secretary of State has, in accordance with section 11(5) of the Consumer Protection Act 1987, consulted such organisations as appear to him to be representative of interests substantially affected by these Regulations and such other persons as he considers appropriate:

Now, therefore, the Secretary of State, in exercise of the powers conferred upon him by section 11 of the said Act, hereby makes the following Regulations:-

1. These Regulations may be cited as the Food Imitations (Safety) Regulations 1989 and shall come into force on 1st January 1990.

2. The Food Imitations (Safety) Regulations 1985 and the Food Imitations (Safety) (Amendment) Regulations 1985 are hereby revoked.

3. In these Regulations- “food” means food for human consumption and includes drink, chewing gum and other products of a like nature and use and articles and substances used as ingredients in the preparation of food or drink or of such products;

“goods” do not include those mentioned in section 11(7)(a) to (d) of the Consumer Protection Act 1987 or- (a) marbles;

(b) products bona fide intended for use to represent food in a dolls’ house or other model scene or setting; or

(c) anything consisting entirely of articles or substances used as ingredients in the preparation of food.

4. No person shall supply, offer to supply, agree to supply, expose for supply or possess for supply any manufactured goods which are ordinarily intended for private use and are not food but which-

(a) have a form, odour, colour, appearance, packaging, labelling, volume or size which is likely to cause persons, in particular, children to confuse them with food and in consequence to place them in their mouths or suck them or swallow them; and

(b) where such action as is mentioned in (a) above is taken in relation to them, may cause death or personal injury.

Workshop Cancellation Policy – Please take a moment to read our cancellation policy before you book your workshop

Should you need to cancel your place for any reason, up to 2 months prior to the workshop date then an amount of 50% of the fee will be refunded to you.

Any cancellations made after this point will incur a forfeit of the full workshop fee paid.

If we are able to re-sell your place then we will issue a full refund.

We reserve the right to cancel a workshop up to two weeks prior to the event if there are insufficient numbers.

Should a workshop have to be cancelled then we will refund your fee in full.

We regret that refunds cannot be given in any other circumstances and course fees are not transferable.

To book a workshop using a gift voucher please post your voucher to us and enclose a covering note with your contact details and details of the workshop you would like to book for. We regret that we are unable to reserve places for workshops paid for with gift vouchers over the phone.

Should you need to cancel your booking please let us know as soon as possible by calling 01353 749853 between 10am and 5pm Monday to Friday or by email at customerservice@spoiltrottenbeads.co.uk

By placing and booking a workshop you are deemed to have agreed to the above terms.