Terms & Conditions

Secure payment: Items purchased by credit or debit card using our payment providers PayPal

Spoilt Rotten Beads reserves the right to change, without notice, any pricing in the case of error or in the case of manufacturers increasing cost of materials.

As semi-precious stones, freshwater pearls and tagua nuts are natural products, colours, shapes and sizes may vary slightly.

Orders are usually dispatched within 24-48 hours of receiving payment, subject to availability. If your order is urgent, just let us know by calling us on   01353 749853   or E-mail customerservice@spoiltrottenbeads.co.uk we’ll do our best to meet your needs.

We offer several different delivery options and FREE UK Second Class delivery when you spend £30 or more.

We do not take responsibility for late or non delivery due to factors outside our control.

Please note that our cut off for same day despatch for Special Delivery is 12 noon Monday-Friday.

UK 1st Class (1-2 working days) £2.95

UK Second Class (3 working days) £1.95

Royal Mail Special Delivery (Next Day – UK Only) £9.50

EU destinations £5.25

Rest of World* £10.95

*South Africa (via FedEx) £35.00

Standard UK 2nd Class Postage and packing is FREE for all orders over £30.00.

Our cut off time for next day delivery is 12 noon Monday to Friday. If you order before 12 noon and opt for Royal Mail Special Delivery then your order will be sent by Royal Mail’s Special Delivery Service which is a guaranteed next day service and is tracked. Please note that Royal Mail do not collect from us on Saturdays, Sundays or Bank Holidays, so if you place an order over a weekend or after 12 noon on a Friday then your order will be sent out on the next working day i.e. Monday and will arrive with you on the following working day – Tuesday.



If you are unable to attend a booked personal shopping appointment please notify us as soon as possible by emailing us at customerservice@spoiltrottenbeads.co.uk and quoting your order number and the date you are booked. Cancel with 24 hours notice for a full refund. We regret that we are unable to refund cancellations with less than 24 hours notice unless we are able to fill your slot with another customer.


If you are unable to attend a booked class please notify us as soon as possible by emailing us at customerservice@spoiltrottenbeads.co.uk quoting your order number and the class you are booked to attend.  Cancel by the 1st February 2024 for a full refund (Spring Fling) or by 1st September 2024 (Autumn Gathering). Cancellations after 1st February 2024 (Spring Fling) or 1st September 2024 (Autumn Gathering) will only be refunded in the event that we are able to resell your place.

By placing an order and booking a workshop you are deemed to have agreed to the above terms.


Patterns purchased from Spoilt Rotten Beads will be available to download a maximum of 3 times – we recommend that you save the pattern onto your computer. You are welcome to use the patterns to create your own items to wear, gift or sell, but please do not reproduce our patterns or use them to resell, share or teach – doing so is a breach of our copyright

Due to the nature of patterns we are unable to offer refunds or exchanges on these items.

We are happy to exchange unwanted items, simply follow the proceedure below for returns and remember to include a list of what you’d like instead of the items that you’re returning. Please remember to include a day time contact number as we may need to contact you to take payment for P&P. We charge a minimum of £1.25p for P&P for exchanges, please note that P&P may be more for large or heavy items.

We hope you will be delighted with your purchase from Spoilt Rotten Beads. However, if for any reason you are not completely satisfied you may return the goods within 14 days of purchase and we will be happy to offer a refund.

Under the Consumer Contracts Regulations, if you are contracting with us as a consumer online or by phone, you have the right to cancel your contract at any time up to 14 days after the day on which you receive your goods. All goods must be returned to us promptly in a re-salable condition, if you need us to collect an item from you, we will charge you the cost of collection (up to £100). You will be notified of the fee at the time of cancellation. This is not intended to be a full statement of your rights under the Consumer Contracts Regulations. Full details of your rights under the Consumer Contracts Regulations are available from your local Citizen’s Advice Bureau or your Local Authorities Trading Standards Office.

We do not accept returns of beads which have been taken off their temporary string, or cut stringing supplies & chain. Goods must be returned in their original packaging and in a saleable condition.

Damaged, broken or incomplete orders must be made verbally or by email within 30 days; no responsibility can be accepted after this period. This does not affect your statutory rights. The goods must be returned in the original condition, with proof of purchase.

When returning items you are strongly recommended to obtain proof of posting as we cannot accept responsibility for parcels lost in transit. Please note that you are responsibile for the postage costs involved in returning all unwanted or unsuitable items.

Current EU Hygiene regulations mean that we are unable to exchange or refund earring findings.

Please contact us if you are returning your order by telephoning   01353 749853   or E-mailcustomerservice@spoiltrottenbeads.co.uk

The address for returns is:

Spoilt Rotten Beads, Jewellery & Brides Ltd
7 The Green
Please note that if the value of the items that you’re returning takes your total order below our free P&P limit then the amount of the refund you receive will be the value of the goods returned less the relevant P&P charge due.


Promotion codes are not valid in conjunction with any other promotion and only one promotion can be used per order. Voucher codes and offers will be applied after any other deductions have been calculated.

In the event of part of the order being returned, the value of the promotion code will be deemed to be spread between the goods proportionately. The sum in cash exceeding this value, less any delivery costs charged on the original order, will be returned to the customer.

More information about our Discount Code and Coupon Code policy can be found here

All rights in the content of these web pages are owned or controlled for these purposes by Spoilt Rotten Beads, Jewellery & Brides Ltd. You are not permitted to copy, download, store (in any medium), adapt or change in any way the content or images contained within the web pages of Spoilt Rotten Beads for any reason whatsoever without the prior written permission of Spoilt Rotten Beads, Jewellery & Brides Ltd.

FOOD IMITATION (SAFETY) REGULATIONS 1989 (Relevant part is no 4).

The Food Imitations (Safety) Regulations 1989
Made27th July 1989
Laid before Parliament28th July 1989
Coming into force1st January 1990

Whereas the Secretary of State has, in accordance with section 11(5) of the Consumer Protection Act 1987, consulted such organisations as appear to him to be representative of interests substantially affected by these Regulations and such other persons as he considers appropriate:

Now, therefore, the Secretary of State, in exercise of the powers conferred upon him by section 11 of the said Act, hereby makes the following Regulations:-

1. These Regulations may be cited as the Food Imitations (Safety) Regulations 1989 and shall come into force on 1st January 1990.

2. The Food Imitations (Safety) Regulations 1985 and the Food Imitations (Safety) (Amendment) Regulations 1985 are hereby revoked.

3. In these Regulations- “food” means food for human consumption and includes drink, chewing gum and other products of a like nature and use and articles and substances used as ingredients in the preparation of food or drink or of such products;

“goods” do not include those mentioned in section 11(7)(a) to (d) of the Consumer Protection Act 1987 or- (a) marbles;

(b) products bona fide intended for use to represent food in a dolls’ house or other model scene or setting; or

(c) anything consisting entirely of articles or substances used as ingredients in the preparation of food.

4. No person shall supply, offer to supply, agree to supply, expose for supply or possess for supply any manufactured goods which are ordinarily intended for private use and are not food but which-

(a) have a form, odour, colour, appearance, packaging, labelling, volume or size which is likely to cause persons, in particular, children to confuse them with food and in consequence to place them in their mouths or suck them or swallow them; and

(b) where such action as is mentioned in (a) above is taken in relation to them, may cause death or personal injury.

VerpackG – German Packaging Act

Spoilt Rotten Beads is registered with the Central Agency Packaging Register (ZSVR), LUCID registration number DE2229965270686. Spoilt Rotten Beads partners with Lizenzero to licence our packaging in Germany.

These terms and conditions replace all previous versions, are correct as of June 2023 and shall be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts. Spoilt Rotten Beads reserves the right to change these, at any time, on reasonable notice for legal, regulatory, business or policy reasons.