FAQ's

Our most commonly asked questions and their answers, all in one handy place!

Nope, we don’t!

You can order as much or as little as you like on our website.

Whether you're looking to do a big beading stash restock or just replace a few needles, there is no minimum order value - just endless inspiration.

If for any reason you are not completely satisfied you may return the goods within 14 days of purchase and we will be happy to offer a refund with no quibble, less P&P.

We cannot accept returns of beads which have been taken off their temporary string, or cut stringing supplies & chain. Goods must be returned in their original packaging and in a saleable condition.

Damaged, broken or incomplete orders must be made verbally within 30 days; no responsibility can be accepted after this period.

This does not affect your statutory rights. The goods must be returned in the original condition, with proof of purchase. When returning items you must inform us first  – either call us on 01353 749853 or email customerservice@spoiltrottenbeads.co.uk.

When returning items you are strongly recommended to obtain proof of posting as we sadly cannot accept responsibility for parcels lost in transit.

If the value of the items that you’re returning takes your total order below our free P&P limit then the amount you will be refunded will be the value of the goods returned less the relevant P&P charge due on your order.

Please note - Hygiene Regulations mean that we are unable to exchange or refund earring findings.

We are happy to accept exchanges, simply return the unwanted items to us along with details of your order number, full name and address and details of what you’d like instead! ☺️

Please remember to include your telephone number, as we will need to contact you to take payment for your return P&P. P&P on exchanges will be charged at a minimum rate of £1.50, but this will vary on the basis of destination and package weight.

We do recommend that you return your items by Special Delivery as we can’t sadly be responsible for items which are lost or damaged in the post.

Please note - items received as part of a promotional gift, such as a 'Mystery Bag' or 'Lucky Dip' must not be individually returned for exchange or refund.

We aim to dispatch orders within 48 hours of their receipt (not including Sat/Sun). Most orders are sent by Royal Mail 1st Class.

You can read up on our Delivery Info here.

Please note - We try to keep our stock levels as accurate as possible, however with such a large inventory it is inevitable that from time to time we may run out of certain items. When this happens if we know that we will have more stock arriving within the next 7 days we will hold your order and dispatch it as soon as all the items come into stock.

If the out of stock items will be longer than 7 days we will refund you for the out of stock items and send your order straight away.

You can add promotional codes/coupons to your order when you reach the checkout, or whilst in your Basket.

Please make sure you take note of any T&C's applicable to the offers you're claiming, to ensure a smooth redemption of your discount.

Running our business in an ethical and fair way is fundamentally core to our beliefs, our motto is “Good Beads, Doing Good”.

To support this aim we donate a percentage of our profits every year to charity and have so far donated in excess of £8000 to local and international charities.

We also make sure we're constantly reviewing how we pack and process orders and stock. We ensure the most conscious efforts are made to reduce our waste and carbon footprint.

Your details are extremely safe when you shop with us, and we take your privacy and security very seriously.

All customer details are kept on a secure server which is kept secure by a separate 'firewall'. Except for giving address details to the Royal Mail for delivery of goods we never share your details with any third parties.

We comply with GDPR at every step of our data management and collection.

We offer our customers the choice of four different payment methods – Credit/Debit Card, Paypal, Clearpay or Telephone Payment.

All our card payments are processed by PayPal which is a highly secure payment provider, certified by Trustwave (All transactions are processed over a 128 bit encrypted secure connection).

Every time you shop with us, your money goes even further! Say hello to Bead Bucks.

  • Earn 1 Bead Buck every time you spend £10 in one single online transaction (Bead Bucks are not earned on P&P charges).
  • Online customers may redeem their Bead Bucks once a minimum of 12 Bead Bucks points have been accrued.
  • 12 Bead Bucks equates to a discount of £6.00 online at full retail price.

Bead Bucks are only redeemable online, within 1 year.

T&C's click here.

Relax, you’re in good hands! 😉

Everyone who works at Spoilt Rotten Beads makes jewellery and we’re here to help and guide you along at every stage of your new hobby.

Click here for your FREE printable Jewellery Making Instruction Booklet with all of the basics that you need to begin making jewellery!

For Bead Weaving:

Peyote stitch is one of the building blocks of many bead weaving designs so this is a great place to get started. 

You’ll also need some beading thread – we love Fireline braided beading thread which is very resistant to tangling or S-Lon D thread which is great if you want to match the colour of your thread to your beadwork.

You’ll need some beading needles – size 10 are a great place to start. Then it’s just down to the beads and findings. Size 11/0 and 8/0 Miyuki Seed beads are widely used in lots of projects so a good stock of the basic colours in these sizes are a great place to start. If you fancy adding some sparkle to your pieces then we’d recommend Preciosa crystal bicones.

Bead Stringing:

Wire ✔️

We sell Beadalon wires simply because they’re the best wires on the market. The generic name for beading wire is Tiger Tail - you may hear the two interchanged, although that doesn't mean they are all made equal.

Beadalon is very strong, it’s made of several strands of steel wire woven together and then given a plastic coating. The more strands of steel there are in the wire the softer and more flexible the wire is so a 19 Strand Beadalon wire is softer than a 7 Strand Beadalon Wire. We use Beadalon 19 Strand in most of our designs but 7 Strand is a little more economical.

We also have a budget friendly SRB Tiger Tail - great for beginners or more simple projects.


Tools ✔️

You’ll need a set of tools (Round Nose Pliers, Flat Nose Pliers, Snipe Nose Pliers & Side Cutters), and also a pair of Crimping Pliers. The Crimping pliers come with a handy set of instructions on the back which shows you how to use them.


Crimps  ✔️

You’ll need some crimp beads to attach your wire to your clasp.


Findings

These are all the components that you use to make up your jewellery such as clasps, jump rings, earwires and headpins.


Beads

This bit’s down to you! Choose from Seed Beads, Czech Mates Beads, Semi-Precious Stones, Czech Glass Beads, Freshwater Pearls, Swarovski Crystals, it’s pretty much unlimited but you might want to check out some of our free beading projects for some ideas to get you started.

You’ll also find video tutorials and our vast range of FREE downloadable patterns a great way to get you started >>

Do feel free to give us a call on 01353 749853 if you’d like any more advice or help.

All of our seed beads are made by Miyuki in Japan, known for their incredible precision and craftsmanship.

They all have the following hole sizes:

15/0 Seed Bead
0.7mm

11/0 Delica (square finish)
0.8mm

11/0 Seed Bead 
0.8mm

8/0 Seed Bead
1.1mm

6/0 Seed Bead
1.5mm

Seed beads are sized in 'aughts', which are different than millimeters.

No one seems to know exactly what an “aught” is, and it's a bit of a beading mystery, but the accepted sizes are as follows:


6/0 – 3.3mm
8/0 – 2.5mm
11/0 – 1.8mm
15/0 – 1.3mm
11/0 Delica – 1.8mm

What you should remember to make things easier is that the '/0' numbers are proportionally inverse to the size. 

For example, a size 6/0 bead is larger than a tiny 15/0.

All of our products comply with the EU Nickel Directive.

The basis of the EU Nickel Directive is that for a nickel-containing product to be a possible cause of allergic contact dermatitis it needs both to be used in close and prolonged contact with the skin and to release considerable amounts of nickel when in such contact.

The directive is a large and complex document, but can be simply put as follows:

Items intended to come into contact with BROKEN skin are restricted to a mass of 0.11% nickel ✔️

Items intended to come into close and prolonged contact with skin are restricted to a release rate of 0.2ug/cm2week of nickel ✔️

Lead and it's compounds must also not be present injewellery articles in quantities >0.05% by weight and Cadmium content in jewellery is limited to 0.01% by weight of metal.

Non-metallic component parts are also included but crystal glass, precious and semi-precious stones are not - unless they are treated with lead compounds.

STILL NEED HELP?

Don't worry if you can't see the answer you were looking for here. Our team are always happy to help you with any enquiries.