Keeping our staff safe – Our accounts, buying and marketing staff are now working from home in Derby and Cambridgeshire. Our shop is now closed and our packing teams are working in line with government guidelines and Covid safe practices. All staff are tested twice a week and we are rigorously following the recommendations of Public Health England and careful hygiene protocols and thorough cleans are in place between shifts.
Getting in touch – our phone lines are temporarily closed but you can contact us at [email protected]
Q. What are your delivery charges?
First class delivery is FREE for all UK orders over £30!
|Order Value||Click and Collect||UK Second Class||Standard UK 1st Class||Royal Mail Special Delivery Next Day||Europe||Rest of World|
|Up to £29.99||FREE||£1.30||£2.40||£9.95||£5.25||£10.95|
|£30.00 – £49.99||FREE||FREE||FREE||£9.95||£5.25||£10.95|
|£50.00 – £99.99||FREE||FREE||FREE||£9.95||FREE||£10.95|
Delivery costs include VAT for UK and exclude VAT for all other destinations (EU and Rest of World). If your parcel is being delivered outside of the UK VAT will automatically be deducted from the shipping charge on checkout as soon as you enter your non UK shipping address.
We prioritise Special Delivery orders – order by 2pm for same day despatch.
All 1st and 2nd class are packed in the order in which they are received, we aim to despatch all 1st and 2nd class orders within 48 hours of receiving your order excluding weekends and bank holidays – you can read more about how we work here.
UK Second Class Delivery – Royal Mail 2nd Class Packet Post (3-4 working days after despatch – not a guaranteed service)
Standard UK 1st Class Delivery – Royal Mail 1st Class Packet Post (2-3 working days after despatch – not a guaranteed service)
Click and Collect – FREE!
Select the Click and Collect option and check out online and we’ll have your order ready for you to collect from our Haddenham store – order by 9am for collection the same day (Monday-Friday).
Due to Covid19 restrictions please wait to receive the email letting you know that your order is ready for collection. Orders can only be collected between 12 noon and 3pm. Please wear a mask when you collect your order.
This option is only available for UK customers and is not available for special order items.
Royal Mail Special Deilvery – Next Working Day – UK Mainland Only
If you do need your beads really speedily for an extra charge of £9.95 we will send your order by Royal Mail Special Delivery. Order by 12 noon and providing everything is in stock your parcel will be sent Special Delivery and should arrive by 9pm the following day (including Saturdays). Please note that Royal Mail do not collect on Saturdays, Sundays or Bank Holidays – therefore if you place an order over a weekend or after 12pm on a Friday your parcel will be sent on the next business day (Monday) and will arrive before 9pm on the Tuesday.
Please note: If you select this service and your order weighs over 1000g we will use our courier service which will ensure your parcel is received within 24 hours of posting excluding weekends.
Do you deliver to the Channel Islands and if so what are your charges?
Yes we do deliver to the Channel Islands.
We charge the same rate as UK Mainland Delivery – FREE for orders over £30.
However you will need to select either Jersey or Guernsey as your COUNTRY in the address fields at the check out – if you do so then you will not pay the VAT on your order but will only be charged UK postage rates.
Do you ship Internationally?
Yes we do, we use Royal Mail to send all of our international orders.
Europe – £5.25, Rest of World* – £10.95
European Delivery is FREE for all orders over £50.00
Worldwide Delivery is FREE for all orders over £100!
*Orders to South Africa are shipped via Parcel Force Global Priority at a cost of £35.00
Orders shipped outside of the UK are exempt from the UK’s sales tax (VAT) and 20% VAT will be deducted from your total at the check out. Please note that VAT is not applicable to books or magazines.
Customers outside of the UK – Please be aware that you may be liable for import duty and/or other taxes levied by your government – these charges are your responsibility to pay and you may find that your goods will not be delivered until you have paid these charges.
USA, Canada & Australia Customers – Save money on delivery charges – Opt for our Order Collate Service
Customers in the USA, Canada and Australia can take advantage of our Order Collate service and benefit from free shipping once the values of your orders reaches £100.
Simply select the Order Collate shipping option at the check out (this option will be visible to you once your basket reaches £15) and our packing team will pack your order and store it in our warehouse until you call it forward.
Once the value of your orders reaches £100 let us know and we will be able to ship free of charge via Royal Mail International Tracked.