Q. What are your delivery charges?
First class delivery is FREE for all UK orders over £30!
|Order Value||Click and Collect||UK Second Class||Standard UK 1st Class||Royal Mail Special Delivery Next Day||UK Courier – Parcel Force Express Next Working Day||Europe||Rest of World|
|Up to £29.99||FREE||£1.25||£2.25||£8.95||£7.50||£4.95||£9.95|
|£30.00 – £149.99||FREE||FREE||FREE||£8.95||£7.50||£4.95||£9.95|
Delivery costs include VAT for UK and Europe and exclude VAT outside Europe. If you live in a VAT exempt country in Europe, VAT will automatically be deducted from the shipping charge on checkout.
During busy periods we prioritise 1st Class & Special Delivery/ParcelForce orders. Orders with 2nd Class delivery are not given priority and are packed in the order in which they are received, we aim to despatch all orders within 48 hours of receiving your order, however during particularly busy periods the despatch time for 2nd class orders may be a little longer.
UK Second Class Delivery – Royal Mail 2nd Class Packet Post (3 working days after despatch – not a guaranteed service)
Standard UK 1st Class Delivery – Royal Mail 1st Class Packet Post (1-2 working days after despatch – not a guaranteed service)
Click and Collect – FREE!
Select the Click and Collect option and check out online and we’ll have your order ready for you to collect from our Haddenham store in just 2 hours!
Order by 2pm Monday – Saturday for same day collection.
This option is only available for UK customers and is not available for special order items, kilns or polishers.
Please note that if you select this option after 3pm on a Saturday your order will not be available for you to collect until midday on the following Monday as we are closed on Sundays.
Royal Mail Special Deilvery – Next Working Day – UK Mainland Only
If you do need your beads really speedily for an extra charge of £8.95 we will send your order by Royal Mail Special Delivery. Order by 2pm and providing everything is in stock your parcel will be sent Special Delivery and should arrive by 1pm the following day (including Saturdays). Please note that Royal Mail do not collect from us on Saturdays, Sundays or Bank Holidays – therefore if you place an order over a weekend or after 12 noon on a Friday your parcel will be sent on the next business day (Monday) and will arrive before 1pm on the Tuesday.
Please note: If you select this service and your order weighs over 1000g we will use our courier service (see below) which will ensure your parcel is received within 24 hours of posting excluding weekends.
UK Courier – Express Service – Next Working Day
Our courier service costs £7.50 (generally we will use Parcel Force but in certain instances we may use other couriers).This service is FREE for UK orders over £150 (excluding kilns).
This is a fully tracked service and your order is guaranteed to arrive the next working day. Order by 2pm and providing everything is in stock your parcel will be sent by courier and should arrive by 6pm the following day (excluding Saturdays).
Please note that we do not have a collection on Saturdays, Sundays or Bank Holidays – therefore if you place an order over a weekend or after 12 noon on a Friday your parcel will be sent on the next business day (Monday) and will arrive before 6pm on the Tuesday.
Last Posting Dates for Christmas 2016
1st Class Post – 21st December (place your order by midday on the 21st December)
2nd Class Post – 20th December (place your order by midday on the 20th December)
Royal Mail Special Delivery – 23rd December
Do you deliver to the Channel Islands and if so what are your charges?
Yes we do deliver to the Channel Islands.
We charge the same rate as UK Delivery (£1.95 or FREE for orders over £30).
However you will need to select either Jersey or Guernsey as your COUNTRY in the address fields at the check out – if you do so then you will not pay the VAT on your order but will only be charged UK postage rates.
Do you ship Internationally?
Yes we do, we use Direct Link to send all of our international orders.
Europe – £4.95, Rest of World – £9.95.
International Delivery is FREE for all orders over £150!
Orders shipped outside of Europe are exempt from the UK’s sales tax (VAT) and 20% VAT will be deducted from your total at the check out. Please note that VAT is not applicable to books or magazines.
Please be aware that you may be liable for import duty and/or other taxes levied by your government – these charges are your responsibility to pay and you may find that your goods will not be delivered until you have paid these charges.