Please note we close at 2pm on January 31st and return on January 2nd.
Q. What are your delivery charges?
First class delivery is FREE for all UK orders over £30!
|Order Value||Click and Collect||UK Second Class||Standard UK 1st Class||Royal Mail Special Delivery Next Day||Europe||Rest of World|
|Up to £29.99||FREE||£1.25||£2.20||£8.95||£4.95||£9.95|
|£30.00 – £49.99||FREE||FREE||FREE||£8.95||£4.95|
|£50.00 – £99.99||FREE||FREE||FREE||£8.95||FREE||£9.95|
Delivery costs include VAT for UK and Europe and exclude VAT outside Europe. If you live in a VAT exempt country in Europe, VAT will automatically be deducted from the shipping charge on checkout.
We prioritise Special Delivery orders – order by 2pm for same day despatch.
All 1st and 2nd class are packed in the order in which they are received, we aim to despatch all 1st and 2nd class orders within 48 hours of receiving your order.
UK Second Class Delivery – Royal Mail 2nd Class Packet Post (3-4 working days after despatch – not a guaranteed service)
Standard UK 1st Class Delivery – Royal Mail 1st Class Packet Post (2-3 working days after despatch – not a guaranteed service)
Click and Collect – FREE!
Select the Click and Collect option and check out online and we’ll have your order ready for you to collect from our Haddenham store in just 2 hours!
Order by 2pm Monday – Saturday for same day collection.
This option is only available for UK customers and is not available for special order items.
Please note that if you select this option after 3pm on a Saturday your order will not be available for you to collect until midday on the following Monday as we are closed on Sundays.
Royal Mail Special Deilvery – Next Working Day – UK Mainland Only
If you do need your beads really speedily for an extra charge of £8.95 we will send your order by Royal Mail Special Delivery. Order by 2pm and providing everything is in stock your parcel will be sent Special Delivery and should arrive by 1pm the following day (including Saturdays). Please note that Royal Mail do not collect on Saturdays, Sundays or Bank Holidays – therefore if you place an order over a weekend or after 2pm on a Friday your parcel will be sent on the next business day (Monday) and will arrive before 1pm on the Tuesday.
Please note: If you select this service and your order weighs over 1000g we will use our courier service which will ensure your parcel is received within 24 hours of posting excluding weekends.
Do you deliver to the Channel Islands and if so what are your charges?
Yes we do deliver to the Channel Islands.
We charge the same rate as UK Delivery (£1.95 or FREE for orders over £30).
However you will need to select either Jersey or Guernsey as your COUNTRY in the address fields at the check out – if you do so then you will not pay the VAT on your order but will only be charged UK postage rates.
Do you ship Internationally?
Yes we do, we use Royal Mail to send all of our international orders.
Europe – £4.95, Rest of World* – £9.95
European Delivery is FREE for all orders over £50.00
Worldwide Delivery is FREE for all orders over £100!
*Orders to South Africa are shipped via FedEx at a cost of £25.00
Orders shipped outside of Europe are exempt from the UK’s sales tax (VAT) and 20% VAT will be deducted from your total at the check out. Please note that VAT is not applicable to books or magazines.
Please be aware that you may be liable for import duty and/or other taxes levied by your government – these charges are your responsibility to pay and you may find that your goods will not be delivered until you have paid these charges.